Refund & Cancellation Policy

Last updated: 17 June 2026

This policy explains how refunds and cancellations work for Testure subscriptions (₹99/month or ₹999/year), in addition to the free trial.

1. Free Trial

Every new user gets a 7-day free trial with full access to Testure's features. No payment is required to start the trial. Use this period to confirm Testure works for your needs before subscribing.

2. No Refunds After Payment

Once a payment for the Monthly (₹99) or Yearly (₹999) plan is successfully processed, it is final and non-refundable, including in cases where:

• You forgot to cancel before being billed.
• You used the Service for only part of the billing period.
• You decide Testure no longer fits your needs after subscribing.
• You created a duplicate account or subscribed by mistake (please contact support before paying again if unsure).

This is because the 7-day free trial already provides a no-cost opportunity to evaluate the Service in full before committing to a paid plan.

3. Exceptions

A refund may be considered, at the operator's discretion, only if:

• You were charged due to a verified technical error (e.g. duplicate charge for the same period).
• The Service was completely inaccessible for a prolonged period due to an issue on Testure's end, and this was not resolved or compensated with extended access.

To request consideration under these exceptions, contact support within 7 days of the charge with your registered email and transaction details.

4. Cancelling Your Subscription

• You can cancel auto-renewal at any time from within the app, before your next billing date.
• Cancelling stops future renewals but does not refund the current billing period — you'll retain access until the end of the period you've already paid for.
• If you do not cancel, your plan will auto-renew (monthly or yearly) using the same payment method/flow, where supported by the payment gateway.

5. Failed Payments & Grace Period

If a renewal payment fails, your account enters a grace period (communicated in-app) during which you can update payment details or renew manually. If payment is not completed by the end of the grace period, access to paid features will be restricted, and the account may eventually be subject to cleanup per Testure's account lifecycle policy.

6. How Refunds Are Processed (If Approved)

If a refund is approved under Section 3, it will be issued to the original payment method via Cashfree, typically within 7–10 business days, subject to the payment gateway's own processing timelines.

7. Contact for Billing Issues

For any billing, payment, or refund-related query, contact: techside.testure@gmail.com